Acquisition

March 2, 2022

Dear customer,

Locally owned and operated, NETAGO has proudly delivered communications services to Alberta for 19 years. During this time, we have expanded to provide coverage in Special Areas, County of Stettler, Starland County, and the MD of Acadia. We have deployed cutting edge wireless and fibre optic technologies allowing us to continually upgrade our services.

We are pleased to announce that on March 1st, 2022, we reached an agreement with TELUS to acquire NETAGO as part of their Mascon by TELUS brand. TELUS is well-positioned to invest in technology and infrastructure that will enable future services and enhanced reliability for customers like you. We feel the time is right to transition our business for the benefit of our valued customers.

What this means for you:

  • At this time, all services, prices, bills, support hours and contact information will remain the same. You do not need to take any action to keep receiving the same great NETAGO services.

  • NETAGO will work with TELUS through the transition.

We thank you for your loyalty and for trusting in us for being your internet service provider. We have appreciated the opportunity to serve you and we are excited for Mascon by TELUS to provide the next generation of communications and entertainment for our valued customers.

If you have any questions, please visit our FAQ page at www.netago.ca or contact us at:

Phone: 403-854-4600 or Toll Free 1-800-542-7028

Sincerely,


Terry Duchcherer


Frequently Asked Questions

 

What changes for customers today?

Nothing. NETAGO is here to support you. At this time all services, prices, bills, support hours and contact information remain the same. You do not need to take any action to keep receiving the same great NETAGO services.

What does this change for customers in the future?

As the transition moves along, notifications will be sent via mail, email, Twitter, and Facebook. You can also visit NETAGO website to keep up to date. If you have any questions, please contact your NETAGO Customer Support Representatives the same as you always have.

Will you continue offering the same products and services you do today?

Our services are not changing, at this time. New customers can continue to order services in the areas we support.

Will the cost of my services change?

No. For the foreseeable future, all products, services, prices and billing will remain the same. Any updates on service changes will be well advertised.

Will there be any disruption to my services?

As the transition progresses, you will be notified of any changes to your services.

Will the way I contact Netago Internet change?

No. For the foreseeable future, customers can continue to reach NETAGO Internet the same as they do today. Any updates on service changes will be well advertised.  For general inquiries and support, please call 403-854-4600 (Toll Free 1-800-542-7028)  or visit us online at www.netago.ca

Can I still upgrade or make changes to my Netago Internet services?

Yes. You can always upgrade your current services, subscribe to new services and make changes to your account by contacting NETAGO.

When will I have to switch to a TELUS service?

As the transition progresses, you will be notified of any changes to your services.

Where can I learn about what services TELUS will offer in my community?

As the transition progresses, updates on any TELUS product and service availability will be advertised.

How do I get in touch with TELUS if I want to discuss details of the changes?

Your best point of contact is still your NETAGO Customer Support Team at 403-854-4600 (Toll Free 1-800-542-7028) or online at NETAGO website www.netago.ca


Will TELUS be announcing new acquisitions in AB?

We are not able to comment on any future TELUS plans.