At NETAGO we want to provide our loyal customers with service that matches their needs. Our team understands that each client is unique and requires a different level of ongoing support for their rural internet services. We want our customers to have the freedom to choose and customize the level of support they want from our NETAGO team of dedicated professionals.
Request NETGuard Support Services
NETGuard Support Options
No
|
NETGuard
|
NETGuard
|
NETGuard MAX |
|
|
Radio |
$99.00 to $399.00* |
No Fee |
No Fee |
No Fee |
|
SDA Power Supply |
$35.00* |
No Fee |
No Fee |
No Fee |
|
Router |
Labour as Required |
No Fee |
No Fee |
No Fee |
|
Labour Rate/Hour |
$80.00* |
No Fee |
No Fee |
No Fee |
|
Repair Time |
Within 3 Business Days** |
Within 3 Business Days** |
Next Business Day** |
Same Business Day** |
|
Same Weekday Repair |
$160.00 |
$160.00 |
$160.00 |
No Fee |
|
Weekend or After Hours Repair |
$320.00 |
$320.00 |
$240.00 |
$160.00 |
|
Contact Method |
Phone & Email |
Phone & Email |
Phone & Email |
Phone, Email & Pager |
|
Fee |
No Fee |
$8.00/mth |
$20.00/mth |
$50.00/mth |
Request NETGuard Support Services
* Equipment and Labour charges after 1 year warranty period.
** All efforts will be made to repair troubles as soon as possible, but guaranteed to be repaired within time listed.
Telephone support will be provided to all customers, during business hours Monday to Saturday, regardless of service level at no charge. All after hours phone messages will be emailed to our technicians who will take appropriate action. Our network is monitored 24/7, technicians are paged and critical network failures are addressed immediately.