Support Options

At Netago we want to provide our loyal customers with service that matches their needs. Our team understands that each client is unique and requires a different level of ongoing support for their rural internet services. We want our customers to have the freedom to choose and customize the level of support they want from our Netago team of dedicated professionals.

Request NETGuard Support Services

NETGuard Support Options

 

 
No
Subscription
NETGuard
Start
NETGuard
Plus
NETGuard MAX

Radio

$99.00 to $399.00*

No Fee

No Fee

No Fee

SDA Power Supply

$35.00*

No Fee

No Fee

No Fee

Router

Labour as Required

No Fee

No Fee

No Fee

Labour Rate/Hour

$80.00*

No Fee

No Fee

No Fee

Repair Time

Within 3 Business Days**

Within 3 Business Days**

Next Business Day**

Same Business Day**

Same Weekday Repair

$160.00

$160.00

$160.00

No Fee

Weekend or After Hours Repair

$320.00

$320.00

$240.00

$160.00

Contact Method

Phone & Email

Phone & Email

Phone & Email

Phone, Email & Pager

Fee

No Fee

$8.00/mth

$20.00/mth

$50.00/mth

Request NETGuard Support Services

 

* Equipment and Labour charges after 1 year warranty period.

** All efforts will be made to repair troubles as soon as possible, but guaranteed to be repaired within time listed.

Telephone support will be provided to all customers, during business hours Monday to Saturday, regardless of service level at no charge. All after hours phone messages will be emailed to our technicians who will take appropriate action. Our network is monitored 24/7, technicians are paged and critical network failures are addressed immediately.