Affordable, Anywhere, Any Size
Internet Solutions

Call Us : 1-800-542-7028

Email : sales@netago.ca



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Interested in working with NETAGO?

 

We are looking for talented network technicians. Join our team in Hanna and help reshape the Internet landscape in East Central Alberta.

 

Network Technician.


Jobs at NETAGO come fully loaded with opportunities to make a difference; our employees are empowered to do whatever it takes to deliver world-class service, and are rewarded for their accomplishments. We work hard, have fun, and enjoy the spotlight that comes with success. Join us and you can count on a rewarding job experience.

Network Technicians are an integral part of the success that encompasses the NOC support team at NETAGO. Techs are responsible for fielding Internet Connectivity and Desktop Support for client issues while providing best practice solutions before escalating the ticket. You are responsible for ensuring that the issue is resolved in a responsive manner, to the client's satisfaction, and meets service level agreements. This position is a hands-on technical role that comes with many benefits such as working with an innovative team, a strong focus on goal achievement, integrating the latest technologies and working in an ever-changing fast-paced environment.

RESPONSIBILITIES

  • Monitor, analyze, and resolve Internet connectivity incidents for NETAGO clients.
  • Support routers, switches, access points, and other networking equipment.
  • Support desktops, laptops, printers, mobile devices, etc. in a networked environment.
  • Field client phone calls, emails and create tickets.
  • Ensure all tickets are updated with accurate information.
  • Resolve Tier 1 and Tier 2 level tickets.
  • Escalate tickets to appropriate escalation queue when needed.
  • Communicate technical issues and resolutions with clients.
  • Train and mentor new employees as needed to ensure their success in the team.

REQUIREMENTS

  • Ability to work in fast-paced, rapidly changing environment and a STRONG desire to learn.
  • Excellent knowledge of providing hardware support for desktops, laptops, scanners, printers, mobile devices, etc.
  • Must be comfortable working with TCP/IP networking, IPv4 and IPv6 routing protocols.
  • Knowledge of Microsoft and Apple operating systems.
  • EXCELLENT oral and written communication skills, including the ability to interact effectively with executives, engineers, sales, vendors, peers and CUSTOMERS.
  • Ability to interface with non-technical people on technical issues.
  • Ability to work variable schedules to include weekends, nights, and day shifts as required.
  • Preferred certifications in Microsoft operating systems or other applications as well as any other industry standard certifications.

JOB TYPE:

  • Full-time

JOB LOCATION:

  • Hanna, Alberta

REQUIRED EDUCATION:

  • High School Diploma.
  • Post-Secondary Education is a benefit but not required.
  • Industry Certifications are a benefit but not required.

REQUIRED EXPERIENCE:

  • Good Computer Skills
  • Knowledge of Microsoft and Apple operating systems.
  • Understanding of TCP/IP and Internet routing protocols.

SALARY RANGE:

  • $48,000 to $64,000 per year.
  • Health and Dental Benefits
  • Pension Plan

APPLYING FOR POSITION:

Only qualified candidates that meet or exceed our requirements will be considered. If you have the skills and are looking for a great career opportunity, please submit your resume and work history to:

NETAGO
105 2nd Ave. W.
PO Box 1480
Hanna, Alberta
T0J 1P0