Frequently Asked Questions
What is the difference between the connection service types offered?
Line-of-Site Wireless: Wireless Internet connections use a radio antenna to connect from your home to a local communication tower. Wireless Internet is heavily dependent on having a clear line of sight between the antenna and the tower you are connecting to.
DSL: This connection utilizes your telephone/landline but with the benefit that it doesn’t interrupt your phone use. It is a similar connection type to dial up Internet but does not interrupt landline phone service.
Fiber Optic: Cables that are comprised of glass fibers transmit data using beams of light creating a low latency high speed data connection. This is a new technology that is starting to arrive in many communities - however access to this service may vary depending on local installations.
Does NETAGO charge overage fees for data/bandwidth useage?
NETAGO does not charge for overages, we do however rate limit your account when you go over your monthly data threshold. Data thresholds reset on the first day of each month. For more information on how this works please contact us.
Can weather cause my wireless service connection to slow down?
Yes... and no. Wireless connections to devices on your local network inside your home or business are generally not affected by weather. However heavy rain can interfere wireless signal strength when outdoors.
How do I check my internet connection speed?
You can test your Internet connection speed using the CIRA Speedtest website:
Do I need a phone line to have fiber optic service?
Nope! Fibre optic connections use special cables glass fiber cables to transmit data over light. Traditional phone lines use copper cables.
How do I access my NETAGO email account online?
You can access webmail through a web browser through the following link:
For mail programs on your computer or smartphone you can use the following settings:
|Server Type||Server Name||Port|
|POP3 with SSL||mail.netago.ca||995|
|IMAP with SSL||mail.netago.ca||993|
|SMTP with SSL||mail.netago.ca||465|
|SMTP with TLS||mail.netago.ca||587|