NETAGO Support Subscriptions
In order to serve our customers more efficiently, we have implemented a service policy that allows
our customers to customize the level of support they want to obtain from NETAGO.
Email Support: support@netago.ca
NetGuard Subscriptions
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No Subscription
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Basic
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Enhanced
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Premium
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ProST (Radio)
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$450.00*
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No Charge
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No Charge
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No Charge
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SDA Power Supply
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$35.00*
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No Charge
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No Charge
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No Charge
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Router
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$50.00*
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No Charge
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No Charge
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No Charge
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Labour Rate/Hour
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$80.00*
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No Charge
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No Charge
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No Charge
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Repair Time
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Within 3 Business Days**
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Within 3 Business Days**
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Next Business Day**
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Same Business Day**
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Same Weekday
Repair
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$160.00
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$160.00
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$160.00
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No Charge
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Weekend or After Hours Repair
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$320.00
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$320.00
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$240.00
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$160.00
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Contact Method
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Phone & Email
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Phone & Email
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Phone & Email
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Phone, Email & Pager
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Monthly Fee
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$0.00
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$8.00
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$20.00
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$50.00
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* Equipment and Labour charges after 1 year warranty period
** All efforts will be made to repair troubles as soon as possible,
but guaranteed to be repaired within time listed.
Telephone support will be provided to all customers, during business hours Monday to Saturday,
regardless of service level at no charge. All after hours phone messages will be emailed to our
technicians who will take appropriate action. Our network is monitored 24x7, technicians are paged
and critical network failures are addressed immediately.
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