NETAGO Announces New Service Policy, August 2009
In order to serve our customers more efficiently, we have implemented a new service policy to allow our customers to customize the level of support they want to obtain from NETAGO. Previously, we have performed support and repairs at our expense regardless of warranty obligations. We cannot feasibly continue this practice at our current billing rates, hence the need to implement this new policy.
This new policy will take effect September 1st 2009. Existing customers will have until October 1st 2009 to subscribe to a service package, billing will begin on Oct. 1, no retroactive fees will be charged. New customers after September 1st 2009, will need to decide on a subscription level at the time of install.
NetGuard Subscriptions
|
|
No Subscription |
Basic |
Enhanced |
Premium |
|
ProST (Radio) |
$450.00* |
No Charge |
No Charge |
No Charge |
|
SDA Power Supply |
$35.00* |
No Charge |
No Charge |
No Charge |
|
Router |
$50.00* |
No Charge |
No Charge |
No Charge |
|
Labour Rate/Hour |
$80.00* |
No Charge |
No Charge |
No Charge |
|
Repair Time |
Within 3 Business Days** |
Within 3 Business Days** |
Next Business Day** |
Same Business Day** |
|
Same Weekday
Repair |
$160.00 |
$160.00 |
$160.00 |
No Charge |
|
Weekend or After Hours Repair |
$320.00 |
$320.00 |
$240.00 |
$160.00 |
|
Contact Method |
Phone & Email |
Phone & Email |
Phone & Email |
Phone, Email & Pager |
|
Monthly Fee |
$0.00 |
$8.00 |
$20.00 |
$50.00 |
* Equipment and Labour charges after 1 year warranty period
** All efforts will be made to repair troubles as soon as possible, but guaranteed to be repaired within time listed.
Telephone support will be provided to all customers, during business hours Monday to Saturday, regardless of service level at no charge. All after hours phone messages will be emailed to our technicians who will take appropriate action. Our network is monitored 24x7, technicians are paged and critical network failures are addressed immediately.